Canceling a trip with your guest

Cancel from the booking in Bookings, as early as you can, and tell the guest why. Host cancellations refund the guest in full and count against your standing on the platform.

Sometimes a trip cannot go ahead — the car fails its service, or something happens at home. Cancel properly rather than going quiet.

How to cancel

1. Open the booking under Bookings.
2. Choose to cancel, and give the reason.
3. Message the guest immediately. They are rearranging travel around you.

The guest is refunded in full, automatically. There is nothing for you to collect or repay.

What it costs you

A cancellation after acceptance is a broken commitment, and it is treated as one: it is recorded against the listing, it affects your standing, and repeated cancellations can lead to the car being unlisted. The earlier the cancellation, the less damage it does — a week ahead is inconvenient, two hours ahead ruins someone's trip.

Do not do this

• Asking the guest to cancel so that it counts as theirs.
• Cancelling a confirmed booking because a better-paying request arrived.
• Simply not turning up. Failing to appear for handover is treated as a host cancellation, with the same consequences.

If the reason is something the guest can work around — a two-hour delay, a different pick-up point — message them first. Most people would rather adjust than start again.