How cancellations work for hosts and guests, and what happens to the money.
Canceling a trip with your guest — Cancel from the booking in Bookings, as early as you can, and tell the guest why. Host cancellations refund the guest in full and count against your standing on the platform.
When a guest cancels — Guests can cancel from their trip, and the refund follows the terms shown at booking. Your calendar reopens for those dates automatically.
The guest has not turned up — Wait, message them through Juuh, and do not release the car to anyone else until the booking is resolved. Report it to support if there is no contact within an hour of the start time.
Cancelling a trip you booked — Cancel from the trip itself; what comes back to you follows the cancellation terms shown on that booking, which are the only terms that govern it.